What warranty do LEDWORLD products carry?

Standard product warranty is 5 years covering manufacturing defects. Extended warranties up to 10 years are available for project installations. Our Premium AMC tier includes comprehensive coverage including lamps and drivers.

Do you offer maintenance contracts?

Yes, we offer three AMC tiers: Essential (emergency response), Professional (scheduled maintenance + emergency), and Premium (comprehensive coverage including consumables). Contracts available from 1-5 years.

Lifecycle

WARRANTY

Structured warranty programs and lifecycle support that reduces risk and ensures long-term performance.

WARRANTY TIERS

STANDARD

3 Years

Standard LED fixtures, basic drivers

COVERAGE INCLUDES

Manufacturing defects

LED chip failure

Driver failure under normal use

Electrical component failure

EXCLUSIONS

Physical damage

Incorrect installation

Power surge damage

EXTENDED

5 Years

Architectural fixtures, premium ranges, outdoor

COVERAGE INCLUDES

All standard coverage

Optics degradation

Housing finish defects

IP rating degradation

Colour shift beyond spec

EXCLUSIONS

Vandalism

Acts of nature

Unauthorized modifications

PREMIUM

7 Years

Bespoke/custom fixtures, high-value projects

COVERAGE INCLUDES

All extended coverage

Full replacement guarantee

Priority response (24hr)

On-site assessment included

Spare parts reservation

EXCLUSIONS

Only gross negligence

LIFECYCLE SERVICES

DRIVER REPLACEMENT PROGRAM

LED drivers typically have shorter lifespan than LED chips. Our driver replacement program ensures continued fixture operation.

Proactive replacement scheduling

Compatible driver inventory

On-site replacement service

Minimal downtime approach

SPARE PARTS MANAGEMENT

We maintain inventory of critical spare parts for all supplied fixtures, ensuring rapid replacement availability.

Dedicated spare stock per project

Automatic replenishment triggers

5-year parts availability guarantee

Obsolescence management

TECHNICAL SUPPORT

24/7 technical support for troubleshooting, programming assistance, and system diagnostics.

Remote diagnostics capability

On-site engineer dispatch

Firmware update support

Controls reprogramming

ANNUAL MAINTENANCE CONTRACTS

AMC TIER	VISITS	RESPONSE TIME	INCLUDES	STARTING
BASIC	2x / year	72 hours	Inspection, cleaning, minor repairs	From AED 5,000/yr
STANDARD	4x / year	48 hours	Basic + driver replacement, re-aiming	From AED 12,000/yr
COMPREHENSIVE	6x / year	24 hours	Standard + controls service, emergency call-outs	Custom quote

RMA PROCESS

REPORT ISSUE

Contact support with fixture details, installation date, and issue description

ASSESSMENT

Our team evaluates warranty eligibility and determines resolution path

AUTHORIZATION

RMA number issued with return/replacement instructions

RESOLUTION

Repair, replacement, or credit issued within agreed timeframe

DISCUSS YOUR SUPPORT REQUIREMENTS

Whether you need warranty clarification, AMC quotation, or lifecycle planning — our team is ready to help.